Kaizen Skate Team Deck

Q: What sets your product/service apart from the competition?

A: Our products are distinguished by their exclusive use of 100% cotton fabric, ensuring exceptional comfort and breathability. With a robust 350 - 1000 GSM rating, our fabrics guarantee lasting durability and softness even after frequent washing. Choose us for unrivaled comfort, enduring quality, and timeless elegance.

Q: How long does shipping take to arrive to me?

A: For pre-order items, please anticipate a production and fulfillment timeframe of 2 - 6 weeks. 

A: Pre-made items, typically require 1 day for fulfillment. Prior to purchasing, we advise reviewing the product description, as refunds are not offered.

Q: How does your refund policy work?

A:We want to inform you that once your order is shipped or production begins, we are unable to accommodate returns, order changes, or exchanges, and all sales are considered final. To ensure your satisfaction, we kindly urge you to thoroughly review product descriptions before making a purchase.Upon receiving your order, we encourage you to promptly inspect it. If you happen to find any defects, damage, or incorrect items, please reach out to us within 24 hours. Your prompt contact will help us swiftly address the issue and take the necessary steps to ensure your complete satisfaction. 

Q: Are there specific washing instructions?

A: To ensure the longevity and quality of our shirts and hoodies, we recommend washing them inside out. This simple step helps preserve the fabric and design, allowing you to enjoy our products for as long as possible.

Q: What If my item is Damaged?A: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the address is incorrectly entered the buyer has to take full responsibility over the lost item, unless we are contacted BEFORE production is over.If your order is damaged or irregular you must contact us within 7 days of receiving your order.

To start a return, you can contact us at shop@run-off.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

We will be updating everyone on their orders throughout the whole process via email and our Instagram. Thank you for your support and patience and we hope you like your item when it arrives! For any questions or concerns please email: saintmadekaizen@gmail.com

WE UNDERSTAND THE EXCITEMENT OF RECEIVING YOUR ORDER, AND WE WANTED TO TAKE A MOMENT TO PROVIDE SOME INFORMATION ABOUT OUR SHIPPING POLICY. OUR STANDARD SHIPPING TIMEFRAME IS 5 TO 14 BUSINESS DAYS, AND WE ARE COMMITTED TO ENSURING THAT YOUR ORDER REACHES YOU IN THE BEST POSSIBLE CONDITION.

PLEASE KEEP IN MIND THAT OUR SHIPPING ESTIMATE INCLUDES THE TIME REQUIRED FOR ORDER PROCESSING, QUALITY CHECKS, AND TRANSIT TO YOUR ADDRESS. REST ASSURED, WE’RE DOING EVERYTHING IN OUR POWER TO GET YOUR ORDER TO YOU AS SWIFTLY AS POSSIBLE WHILE MAINTAINING OUR QUALITY STANDARDS

IF YOUR PRODUCT IS DAMAGED WE ALLOW RETURNS WITHIN 1-2 DAYS OF DELIVERY

PLEASE USE THE INBOX FEATURE AND EXLPLAIN YOUR PROBLEM

IF YOUR PRODUCT IS DAMAGED WE ALLOW RETURNS WITHIN 1-2 DAYS OF DELIVERY

PLEASE USE THE INBOX FEATURE AND EXLPLAIN YOUR PROBLEM